The mail alerts should contain the following subject, based on the CRM you have integrated with Chili Piper (Salesforce or Hubspot): Setup a rule in your mail provider to auto-forward the alerts If it worked, the email should pop up in the channel, like the example below:Ĥ. Open your email provider (GCal, Office 365), pick one email alert - or any random email - and forward it to the mail address you copied from step 2: We can test if the mail integration worked before moving to the next steps. You can follow the same steps multiple times if the channel is active to copy the mail address once you need it. Once you have a pop-up with the mail details, copy and save it, as we'll use them in the next steps. The next step would be adding a workflow to the channel you recently created or want to use.Ĭlick the arrow right next to the channel's name, then "Integrations," "Send Emails to this channel," and finally, "Get Email Address": Once you're done, hit "Create," and you'll be able to start adding the required people to the channel, or "Skip for now" and do it later: Next, you'll be able to name your channel, add a description, and select if it should be private or not: Right next to "Channels," "Create," and finally, "Create channel": If you want to forward the alerts to an existing channel, you can just go ahead and skip step 2. The first step would be to create a channel in your organization's Slack to start receiving these alerts. Slack notifications in a channel might be a good solution for these scenarios, so we'll cover how to build them in this article. Sometimes, these emails may get lost in the inbox, or global integration users would probably like more people within their company to receive these errors - like a CRM admin or a backup if the integration user is OOO, for example. Global integration users are used to receiving CRM API alerts via email - the ones that have API Error or API Error in their subjects.
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